Who It Is For
Teams that need clearer infrastructure ownership, an assessed migration or documented recurring operations around a defined workload.
Infrastructure
Cloud Infrastructure With Clear Ownership
We assess, configure and operate cloud infrastructure under a written scope, so responsibilities for access, monitoring, backups, recovery and ongoing support are clear before work begins.
- Workloads & access
- Network & data services
- Monitoring & maintenance
- Backup & recovery
Infrastructure
What Cloud Infrastructure & Managed Operations covers
We assess, configure and operate cloud infrastructure under a written scope, so responsibilities for access, monitoring, backups, recovery and ongoing support are clear before work begins.
An engagement can begin with a workload and dependency assessment, followed by an agreed architecture for compute, networking, DNS, TLS, data services and operational access. The proposal identifies which accounts the customer owns, which third-party charges apply and which implementation tasks sit with each team.
Ongoing operations can include monitoring, alerting, patch planning, capacity review, backups and recovery preparation. Coverage hours, escalation paths, response targets, backup frequency, retention and restoration responsibilities are plan-dependent and documented before managed work starts.
- Workload and dependency assessment
- Cloud, network, DNS and TLS configuration
- Data-service planning and operations
- Monitoring and alerting by agreed scope
- Backup and recovery responsibilities defined
- Support coverage matched to the selected plan
Engagement Scope
Capabilities Matched to Your Project
Assessment & Architecture
Map workloads, dependencies, access and operational boundaries before choosing an implementation approach.
Core Cloud Configuration
Configure agreed compute, networking, DNS and TLS foundations with customer ownership made explicit.
Data Services
Plan and operate suitable database and storage services within the performance, access and recovery scope.
Monitoring & Alerting
Define useful signals, alert routes and coverage windows for the systems included in the managed plan.
Backup & Recovery Planning
Agree schedules, retention, restoration responsibilities and verification steps for covered workloads.
Managed Operations
Provide agreed patch, capacity and incident-support activities under documented coverage and escalation terms.
Engagement Fit
Where This Work Fits
When It Is Not Yet a Fit
A fit cannot be confirmed when account access, workload dependencies or the required support and recovery responsibilities remain undefined.
Illustrative Engagement
Illustrative example: map a customer-owned application and database, agree monitoring and backup boundaries, configure the approved controls, test the documented restoration steps, then hand over or operate the agreed scope.
How We Work
Our Process
1
Assess
Workloads, dependencies, risks & ownership
2
Define
Architecture, responsibilities & service plan
3
Implement
Infrastructure, access & operational controls
4
Operate
Agreed monitoring, maintenance or handover
Delivery Focus
What We Prioritise
Scope
Defined Responsibilities
Observe
Useful Operational Signals
Recover
Planned Recovery Steps
Own
Explicit Account Control
FAQ
Cloud Infrastructure & Managed Operations FAQs
Can you implement infrastructure without managing it afterward?
Yes, when that delivery model fits the project. We can scope assessment, implementation and handover separately from recurring operations, with responsibilities and documentation agreed in advance.
What support and availability targets are included?
Coverage hours, response targets and any availability objective depend on the selected platform and service plan. The proposal records the applicable targets, exclusions, escalation route and customer dependencies.
Who owns the cloud accounts and infrastructure?
Account ownership and access are agreed during scoping. We document administrative access, billing responsibility, third-party fees, handover and offboarding rather than assuming one ownership model.
Related Services
Pair With Our Other Services
Get Started
Get a Free Quote for Cloud Infrastructure & Managed Operations
Tell us about your systems, delivery goals and current challenges so we can discuss a suitable scope.