Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern use of the Maker Web website (makerweb.in) and services provided by Maker Web, a brand of NativeBee Solutions ("Maker Web", "we", "us" or "our"). Website visitors must use the Website lawfully. Service terms apply when you accept a quotation, proposal or statement of work that incorporates these Terms, or otherwise expressly agree to them.

Your project document sets out the scope, deliverables, assumptions, timeline, fees and any service-specific conditions. If you accept on behalf of an organisation, you confirm that you have authority to bind it.

Order of Precedence

The following order applies if documents governing an engagement conflict:

• Applicable law and rights or obligations that cannot legally be limited or waived.
• An accepted project-specific agreement, quotation, proposal, statement of work or amendment, but only for matters it expressly addresses and within its stated scope.
• These general Terms of Service, which apply as the default and supplement any matter not addressed by a project-specific document.
• If there are no project-specific terms, these Terms govern the engagement together with the accepted scope, deliverables, timing and fees recorded in the applicable quotation, proposal or statement of work.

Our Services

Maker Web provides web design and development, cloud hosting, e-commerce, mobile app development and digital marketing services (including SEO and Google/Meta advertising). The exact scope, deliverables, timelines and fees for any engagement are set out in the proposal or agreement provided to you. Work outside that agreed scope is billable separately.

Quotes, Fees & Payment

• Quotations are valid for 14 days from their date of issue, unless a different validity is stated in the quotation itself. Fees are in Indian Rupees and exclusive of GST and other applicable taxes unless noted.
• Payment terms — including any deposit, milestone schedule and invoice due dates — are specified in your project agreement.
• Invoices are payable by the stated due date. We may pause work or withhold unpublished deliverables while an undisputed invoice remains overdue. Interest applies only where the rate is stated in the applicable project document or invoice and permitted by law.
• Please contact us promptly about a billing concern so we can investigate it. We may suspend the affected service while a payment reversal or chargeback is investigated, but nothing in these Terms removes any non-waivable right to dispute an unauthorised or incorrect charge.

Refunds & Cancellations

A project document may identify part of an advance as a booking or reservation fee. That amount is non-refundable only to the extent clearly stated and reasonably attributable to capacity reserved, onboarding or work already performed. Unless the project document states a fair cancellation schedule, we will refund any remaining prepaid amount for work not performed after deducting amounts due for completed work and non-cancellable third-party commitments approved by you.

If we cancel before commencing work and have made no approved non-cancellable commitment, we will refund the advance. Approved milestones and delivered work are not refundable merely because you later change your mind. Any refund due is normally returned to the original payment method within 14–21 business days. Statutory rights that cannot lawfully be excluded remain unaffected.

Client Responsibilities

You agree to provide accurate information and to supply the content, assets, access, credentials and approvals we reasonably need to deliver your project. You confirm that you own or are licensed to use any materials you provide to us. Delays in providing these may affect agreed timelines and costs.

Acceptable Use

You agree not to engage us to design, build, host or promote any content or activity that is unlawful, infringes a third party’s intellectual-property or other rights, is defamatory, deceptive or misleading, contains malware, or involves spam or unsolicited bulk messaging. We may decline, pause or stop work that breaches this clause or any applicable law, without refund of work already performed.

Revisions & Approvals

Each engagement includes the revision rounds stated in the project document. Additional revisions and scope changes require agreement on their effect on fees and timing. If an approval or required response is delayed, we may send a reminder and pause the schedule; silence alone does not approve a material change to scope, price or ownership.

Support & Maintenance

Unless your agreement says otherwise, we correct genuine defects in delivered work at no charge for 30 days after launch. Ongoing support, hosting management, content updates, enhancements and new features are provided only under a separate maintenance or retainer arrangement, or are billable at our applicable rates.

Intellectual Property & Ownership

After full payment, ownership of final deliverables created specifically for you transfers as stated in the project document. Working files, rejected concepts and reusable methods are included only if expressly listed. Third-party components, stock assets, open-source software and our pre-existing tools, code, frameworks and know-how remain subject to their existing ownership and licence terms.

You retain ownership of content, trademarks and materials you provide and grant us a limited licence to use them for the engagement. Domains and client-specific service accounts should be registered in your name where practicable; you remain responsible for keeping account and recovery details current.

We may display public, completed work and identify you as a client unless the project is confidential or you opt out in writing. A credit link will be included only where agreed in the project document and can be removed on request after full payment.

Third-Party Services

Our services and deliverables may rely on domain registrars, hosting platforms, advertising networks, payment gateways, app stores, plugins, fonts, stock assets and other third parties. Their terms, licences, usage limits and policy or price changes apply. Unless the project document includes them, their fees and renewals are your responsibility. We will use reasonable care in selecting and configuring providers, but cannot control their availability or future changes.

Hosting, Domains and Backups

Hosting, domain registration, email and maintenance are recurring services governed by the applicable plan and provider terms. Renewal reminders are a convenience; you remain responsible for paying renewals by the due date. A lapse may cause downtime or loss of a domain or data. Service levels, backup frequency, restoration, resource limits, security monitoring and offboarding are only those expressly stated in the applicable plan. You should maintain independent copies of business-critical content and data unless managed backups are expressly included.

Digital Marketing

Advertising spend and third-party platform charges are separate from our management fees unless expressly included. You are responsible for the accuracy and legality of claims, offers, audiences and assets you approve. Where practicable, advertising and analytics accounts will be client-owned with access granted to us. We do not guarantee rankings, traffic, leads, sales, platform approval or return on advertising spend.

Warranties & Disclaimers

We provide our services with reasonable skill and care. The Website and its content are provided on an "as is" and "as available" basis. Because search rankings, traffic, advertising performance and return on investment depend on third-party platforms and market factors outside our control, we do not guarantee any specific marketing results.

Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or loss of profit, revenue, goodwill or anticipated savings. Our aggregate liability arising from a service is limited to the total fees paid or payable to us for the affected service under the applicable project document.

These exclusions and limits do not apply to fraud, wilful misconduct, breach of confidentiality, infringement of the other party’s intellectual property, payment obligations, or liability that applicable law does not allow a party to exclude or limit. Each party must take reasonable steps to reduce avoidable loss.

Indemnification

Each party is responsible for third-party claims to the extent caused by its infringement of third-party rights, unlawful materials, wilful misconduct or material breach of these Terms. The party seeking indemnity must promptly notify the other, allow reasonable control of the defence and settlement, and provide reasonable cooperation. No settlement may admit fault or impose a non-monetary obligation on the protected party without its consent.

Confidentiality

Each party agrees to keep confidential the non-public information it receives from the other (such as strategies, credentials, budgets and business data) and to use it only for the purpose of the engagement. This does not apply to information that is public, independently developed, or required to be disclosed by law.

Data Protection

Both parties will comply with data-protection law applicable to the engagement, including provisions of India’s Digital Personal Data Protection Act, 2023 and its rules as they come into force. Our handling of personal data collected through the Website is described in our Privacy Policy. Where we process personal data on your behalf, each party’s responsibilities, instructions, safeguards, incident cooperation and deletion or return requirements may be set out in separate data-processing terms.

Term, Termination & Cancellation

Either party may terminate according to the project document. If it is silent, either party may terminate for a material breach not cured within 14 days after written notice; immediate suspension or termination is permitted for unlawful use, a serious security risk, insolvency or a breach that cannot reasonably be cured.

On termination, you must pay for completed work and approved commitments up to the termination date. After payment, we will provide completed deliverables and reasonable export or handover assistance included in scope. Additional transition work is billable. We may delete project data after giving a reasonable opportunity to collect it, subject to legal retention duties and the applicable hosting or maintenance plan.

Governing Law, Jurisdiction & Disputes

These Terms are governed by the laws of India. The parties will first try in good faith to resolve a dispute through written notice and discussion. If they agree in writing to arbitrate, the arbitration will be conducted by a jointly appointed sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Hyderabad, Telangana and conducted in English.

Unless arbitration is agreed for the particular dispute, courts of competent jurisdiction in Hyderabad, Telangana will have exclusive jurisdiction. Either party may seek urgent interim or injunctive relief from a competent court. Any non-waivable consumer forum or statutory remedy remains available.

General

Neither party is liable for delay caused by an event beyond its reasonable control, provided it gives notice and takes reasonable steps to limit the effect. If a provision is unenforceable, the remainder continues. A failure or delay in enforcing a right is not a waiver. Neither party may assign a project agreement without the other’s consent, except as part of a genuine business reorganisation or sale where obligations are assumed by the successor.

We may update the Website-use portions of these Terms by posting a revised version. A change does not alter an existing accepted project document without the parties’ agreement, unless required by law or a third-party provider and we give reasonable notice.

Contact Us

Questions about these Terms? Email us at privacy@makerweb.in or call +91 77802 04727.

Privacy Policy

We use your personal information only as set out in our Privacy Policy.